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147/I, Green Road, Gulshan Avenue, Panthapath, Dhaka

Privacy Policy

Intro

Fingertips Global Solution (PVT) LTD (“FTGS”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website (https://ftgs.lk) or use our products and services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: Fingertips Global Solution (PVT) LTD

Website: https://ftgs.lk

Email: info@ftgs.lk

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name
  • Company Name
  • Email Address
  • Phone Number
  • Billing Information
  • Business Address
  • Information submitted through contact forms
  • Information provided during project discussions

Technical Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Pages Visited
  • Date and Time of Access
  • Referral Source
  • Website Usage Statistics

 

3. How We Use Your Information

Your information may be used to:

  • Respond to inquiries and support requests
  • Prepare quotations and project proposals
  • Deliver our software and IT services
  • Process payments
  • Verify transactions
  • Improve our website and services
  • Communicate project updates
  • Send invoices and payment reminders
  • Maintain customer records
  • Comply with legal obligations
  • Prevent fraud and unauthorized activities

We will only use your information for legitimate business purposes.

4. Payment Information

Payments made through our website may be processed using trusted third-party payment gateways such as PayHere.

FTGS does not store your complete debit card, credit card, or banking credentials on our servers.

Payment information is securely processed by the respective payment service provider according to their own security standards and privacy policies.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings. However, certain features of the website may not function correctly if cookies are disabled.

6. How We Protect Your Information

We implement reasonable administrative, technical, and organizational security measures to protect your information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Alteration
  • Misuse
  • Loss
  • Destruction

While we strive to use commercially acceptable methods to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

7. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary with:

  • Payment gateway providers
  • Hosting providers
  • Domain registrars
  • Cloud infrastructure providers
  • Software licensing providers
  • Professional advisers
  • Government or regulatory authorities where required by law

All third parties are expected to handle your information responsibly and only for the purposes required to provide the requested services.

8. Third-Party Services

Our website or services may contain links to third-party websites or integrate with third-party platforms.

These websites operate independently and have their own privacy policies. FTGS is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party services they use.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Fulfill contractual obligations
  • Maintain business records
  • Resolve disputes
  • Comply with legal and tax requirements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

10. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of your information where legally permissible
  • Withdraw consent for certain processing activities

Requests may be submitted by contacting us using the details provided below.

11. Children's Privacy

Our services are intended for individuals who are at least 18 years of age or who are authorized to act on behalf of a business or organization.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

12. International Data Transfers

Depending on the services requested, your information may be processed or stored using reputable international cloud service providers or infrastructure partners.

Where applicable, we take reasonable measures to ensure that appropriate safeguards are in place to protect your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page with the revised Last Updated date.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Fingertips Global Solution (PVT) LTD

Website: https://ftgs.lk

Email: info@ftgs.lk