Quickly supply alternative strategic theme areas vis-a-vis B2C mindshare. Objectively repurpose stand-alone synergy via user-centric architectures.
Quickly supply alternative strategic theme areas vis-a-vis B2C mindshare. Objectively repurpose stand-alone synergy via user-centric architectures.
At Fingertips Global Solution (PVT) LTD (“FTGS”, “we”, “our”, or “us”), we are committed to providing professional software development and digital solutions to our clients.
Due to the nature of our services, which include custom software development, website development, mobile application development, and other technology solutions, our refund policy is designed to ensure fairness for both clients and our company.
By engaging with our services, you agree to the terms described in this Refund Policy.
FTGS provides customized digital solutions including:
Due to the customized nature of these services, refunds are handled differently from standard product purchases.
Most projects require an advance payment before development begins.
The advance payment amount is generally between 40% and 60% of the total project cost, depending on:
The final advance payment percentage will be decided after discussions, requirement analysis, and agreement between the client and FTGS.
Project work will begin after:
The advance payment allows FTGS to allocate development resources, begin planning, and perform necessary project preparation activities.
Clients may request cancellation and refund consideration within the agreed initial period mentioned in the project agreement.
Generally, refund requests must be submitted within 7 or 14 days from the date of advance payment, depending on the terms agreed between FTGS and the client.
Refund requests submitted after this period will normally not be eligible for a refund.
Non-Refundable Advance Payments
After the agreed refund period has passed, advance payments become non-refundable because FTGS may have already:
These costs cannot always be recovered.
If FTGS purchases or subscribes to third-party resources for a project, including but not limited to:
such costs are non-refundable.
Where possible, purchased resources may be transferred or provided to the client. However, FTGS will not provide internal company account access, developer accounts, or private credentials used to manage such resources.
Once a project has been completed according to the agreed requirements and the remaining balance payment has been made, refunds will not be provided.
By making the final payment, the client confirms acceptance of the completed project and delivered services.
Changes or additional requirements requested after project approval may result in additional charges.
Such additional work payments are not refundable once the work has commenced.
If a client decides to discontinue a project after the refund eligibility period:
FTGS may provide completed project files or deliverables according to the terms agreed between both parties.
Refunds may be considered for:
Requests must be submitted with relevant payment details.
If a refund request is approved by Fingertips Global Solution (PVT) LTD in accordance with this Refund Policy, the refund will be processed only to the original payment method used for the transaction.
For example:
Refunds will not be transferred to a different bank account, payment card, digital wallet, or to any third party unless required by applicable law or approved under exceptional circumstances by FTGS.
Approved refunds will generally be processed within 7–14 business days, depending on the payment gateway, banking institution, and the original payment method used. Processing times may vary, and FTGS shall not be responsible for delays caused by banks, payment gateways, or other financial institutions.
Clients will be notified by email once the refund has been initiated.
Before initiating any formal dispute, clients are encouraged to contact FTGS so both parties can attempt to resolve the matter through communication and mutual agreement.
FTGS reserves the right to update this Refund Policy at any time.
Any changes will be published on this page with the revised Last Updated date.
For refund requests or questions regarding this policy, please contact:
Fingertips Global Solution (PVT) LTD
Website: https://ftgs.lk
Email: info@ftgs.lk
We are a creative software company dedicated to building modern, efficient, and scalable digital solutions. From custom web and mobile applications to powerful business systems, we help brands grow through technology and innovation.
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