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Terms and Conditions

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Intro

Welcome to Fingertips Global Solution (PVT) LTD (“FTGS”, “we”, “our”, or “us”), By accessing or using our website at https://ftgs.lk or by purchasing any of our products or services, you agree to comply with and be bound by the following Terms and Conditions.

.If you do not agree with these Terms and Conditions, please do not use our website or services.

1. About Information

Company Name: Fingertips Global Solution (PVT) LTD

We are a creative software company dedicated to building modern, efficient, and scalable digital solutions. From custom web and mobile applications to powerful business systems, we help brands grow through technology and innovation.

2. Our Services

Fingertips Global Solution (PVT) LTD provides professional technology solutions including, but not limited to:

  • Custom Software Development
  • Web Application Development
  • Website Design & Development
  • Mobile Application Development (Android & iOS)
  • Software Maintenance & Technical Support
  • Web Hosting Services
  • Domain Registration Services
  • UI/UX Design
  • API Integrations
  • Business Automation Solutions
  • IT Consultation
  • Other related digital technology services

3. Project Quotations

All quotations provided by FTGS are based on the requirements discussed with the client.

Any additional features, modifications, or changes requested after project approval may require additional charges and may affect the project delivery timeline.

Unless otherwise stated, quotations remain valid for 15 days from the date of issue.

4. Project Confirmation

A project is considered confirmed only after:

  • The quotation has been accepted.
  • The required advance payment has been received.
  • Necessary project information has been provided by the client.

FTGS reserves the right to postpone project commencement until all required information and payments are received.

5. Payment Terms

Projects generally require an advance payment before development begins.

The advance payment is typically between 40% and 60%, depending on the project scope, complexity, and mutual agreement reached during discussions with the client.

The remaining balance shall be paid according to the agreed milestone schedule or before final delivery of the completed project unless otherwise agreed in writing.

FTGS reserves the right to suspend project work if scheduled payments are delayed.

6. Project Timeline

Estimated delivery dates are provided based on the information available at the time of quotation.

Delivery timelines may be extended due to:

  • Client-requested changes
  • Delayed approvals
  • Delayed content submission
  • Third-party service interruptions
  • Events beyond our reasonable control

FTGS will make every reasonable effort to complete projects within the agreed timeframe.

7. Client Responsibilities

The client agrees to:

  • Provide accurate project requirements.
  • Respond to communications in a timely manner.
  • Supply required content, images, branding materials, and other project assets.
  • Review submitted work promptly.
  • Make payments according to the agreed schedule.

Delays caused by the client may result in revised delivery schedules.

8. Intellectual Property

Upon full payment of all agreed project fees, ownership of the completed custom-developed project will be transferred to the client unless otherwise stated in the project agreement.

However, FTGS retains ownership of:

  • Internal development frameworks
  • Reusable source code
  • Development methodologies
  • Proprietary tools
  • Automation scripts
  • Internal software libraries

Third-party products, commercial themes, plugins, APIs, libraries, licenses, hosting accounts, and domain registrations remain subject to their respective license agreements.

9. Third-Party Products & Services

Projects may involve third-party software, themes, plugins, templates, APIs, hosting services, domain providers, or licensed libraries.

FTGS is not responsible for changes, service interruptions, pricing updates, or policy changes made by these third-party providers.

10. Revisions

Reasonable revisions included within the original project scope will be carried out without additional charges.

Requests outside the approved scope shall be treated as additional work and quoted separately.

11. Confidentiality

FTGS respects the confidentiality of all client information.

All confidential business information shared during the project will be treated with appropriate care and will not be disclosed to third parties except where required by law or necessary for service delivery.

12. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access.

Temporary interruptions may occur due to maintenance, upgrades, hosting issues, or circumstances beyond our control.

13. Limitation of Liability

To the maximum extent permitted by applicable law, FTGS shall not be liable for:

  • Indirect losses
  • Loss of business
  • Loss of profits
  • Loss of data
  • Business interruption
  • Delays caused by third-party services

Our total liability shall not exceed the amount paid by the client for the relevant service.

14. Termination

Either party may terminate a project according to the agreed project contract.

Any work completed up to the termination date shall remain payable.

Refund eligibility shall be governed by our Refund Policy.

15. Privacy

Your use of our services is also governed by our Privacy Policy.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes shall be subject to the jurisdiction of the competent courts of Sri Lanka.

17. Changes to These Terms

FTGS reserves the right to modify these Terms and Conditions at any time.

Updated versions will be published on our website with the revised “Last Updated” date.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Fingertips Global Solution (PVT) LTD

Website: https://ftgs.lk

Email: info@ftgs.lk